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Terms & Conditions

Free Freight on all orders over $100 (except Cylinders). 

**PLEASE NOTE: FREE FREIGHT IS FOR MAINLAND NEW ZEALAND DELIVERY ONLY!** For Chatham Islands or international orders please email us first for a quote on freight.

1. Piece of mind - Knowing that New Zealand's longest running dive company, and NZ's longest serving dive family are standing behind every piece of equipment you buy from us, from fins & snorkels to regulators & computers, you can trust our commitment to making sure you are happy with every purchase.

2. No Stress Return Policy - As long as you haven't used the item(s) and they are in perfect new condition, you have 30 days from the date of invoice to return the merchandise. Then, we give another 30 days (60 days from the date of invoice) to return if you only want store credit or to exchange for a different size, colour or different item.

Inspect the equipment when it arrives, and if you're not fully satisfied you can return it for a full refund less the shipping charge (for items which we offer free shipping the original shipping savings associated with the original shipment will be deducted from your refund), as long as you haven't used it we won't even ask why you've changed your mind!

3. You also must return the original manufacturers labelled packaging with all materials, manuals and blank warranty cards.

4. Simply package the items securely and include a copy of the original invoice, and send it prepaid and insured to:


Dive Centre Ltd - Returns
97 Wairau Road,
Wairau Valley,
Auckland.
0627

5. In fairness, we will expect you to pay the return shipping and handling charges, and we will pay the replacement-shipping fee if exchanging. No Restocking Fee will apply to any return meeting these requirements.

No forms to fill out, no questions, no hassles, as long as the merchandise is in brand new un-used condition, it's as easy as that!

6. If the equipment is damaged, marked, or not able to be sold as new for any reason when it arrives, the credit request will be rejected. We will contact you by email within 7 days of receipt to confirm the credit or provide reasons for rejection. If rejected we will then hold the items for you to collect, or pay for a return delivery. We are here to serve and want you to shop in confidence, so please adhere to these policies.

7. Price Guarantee - We will beat any NZ based Website Online price for the products we sell, if you see it cheaper email us now so we can beat it!

8. Shipping times - We use NZ Post tracked post for Rural Delivery, and Fastway Couriers for standard mainland addresses. We will make every effort to send any item we have in stock the same day we receive the order. For those items we don't have in stock we will contact you and give you an exact ETA and this can typically range from 3 to 7 days for it to arrive to you.

**PLEASE NOTE: FREE FREIGHT IS FOR MAINLAND NEW ZEALAND DELIVERY ONLY!** For Chatham Islands or international orders please email us first for a quote on freight.


Privacy Policy

Dive Centre Ltd believes the responsible use of personal information is critical to enable the Internet to reach its potential as a tool for personal and professional activities. In line with the Privacy Act 1993, Dive Centre Ltd is committed to respecting your privacy. You can visit www.scuba.co.nz  without telling us who you are or revealing personal information.

Purpose of information collection

You may choose to provide us with information such as your name, home or business address and e-mail address. For example you may choose to purchase a product directly from our Dive Centre Ltd website, subscribe to the “e-Newsletters” service, or you can request specific information on products or services. When you give us personal information we will let you know how we will use it. We will also take appropriate steps to protect the information you share with us, including using appropriate technology for credit card data used in electronic commerce transactions.

How information is used?

When Dive Centre Ltd receives information about your session or about you, we may use it for research or to improve our site and services. We will ask if you want us to use that information to continue contact with you – for example, to send you new product information or notification of special offers. If you do not want us to contact you, you can choose to 'opt out'.

In general on www.scuba.co.nz , IP addresses (the Internet address of a computer) are logged to track a user's session while the user remains anonymous. We analyse this data for trends, such as which parts of our site users are visiting and how long they spend there. We do not link your IP addresses to anything personally identifiable to you..

Use of 'cookies'

Some Dive Centre Ltd web pages use 'cookies', which are small files that may be placed on your hard disk for record-keeping purposes. A cookie allows us to remember who you are. Cookies can make your subsequent visits to the web page simpler and more seamless. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (However, by not accepting cookies, some web pages may not display properly or you may not be permitted to access certain information.)

To stop information

If you have any questions or comments about our privacy practices, would like to stop receiving information from Dive Centre Ltd, or would like to correct or update information provided to Dive Centre Ltd via our website, please contact us by clicking on the 'contact us' button on the top right of every page on www.scuba.co.nz